Customer satisfaction
97% of our patients are satisfied with the care and service we provide in 2023.
Patient satisfaction and access to treatment appointment
The patient is the focal point of everything we do at Docrates Cancer Center. We focus on the level of our services and treatments by following our value: Human beings to other human beings.
The patient is the focal point of everything we do at Docrates Cancer Center. That means we provide individual treatment for every patient.
We give enough time to our patients; each patient is assigned a personal doctor and a primary nurse, and we prepare an individual treatment plan together. We want to exceed all expectations and we want every patient to feel like our most important patient.
It is also of out most importance to us to follow patient satisfaction in order to focus on excellence in customer service as well as developing our services and treatments further.
97%
94
NPS Score
Our patients recommend us: Docrates Cancer Center’s Net Promoter Score, or customer recommendation index, was a fantastic 96 in 2023.
*Net Promoter Score (NPS) is an international indicator of customer experience on a scale from -100 to +100. With just one question, “How likely is it that you would recommend Docrates to relatives, friends and acquaintances? (on a scale from 0 to 10)”, it measures the customer’s likelihood to recommend a company or service to friends and family members. Respondents fall into three categories according to the score they give: Promoters (9–10); Passives (7–8); and Detractors (0–6).
Our patients are very satisfied with the following areas:
- Docrates’ world-class medical expertise in cancer care
- Individual needs and wishes were taken into account when planning for treatments and timetables
- Rapidity of access to treatment and examinations
- The personnel genuinely listen and acts accordingly to the patients needs
Access to treatments at Docrates Cancer Center
Access to cancer specialist appointment, breast surgery and prostate cancer treatment
You have quick access to a cancer specialist appointment without referral at Docrates Cancer Center.
We carry out the needed examinations immediately and all services are located in the same building.
Average time of access to treatment from first point of contact:
- Cancer specialist: average in less than 1 day*
- Breast surgery: average in 20 days*
- Prostate cancer radiotherapy: average in 23 days**
*During 1.7.–30.9.2024
**During 1.1.-31.12.2023
+358 10 773 2010
Booking
Mon–Thu 8–18, Fri 8–16
Customer feedback
"When I received chemotherapy, there was one nurse in particular who each time took the time to be calm, to hold my hand and to make me feel safe"
"Even though I've paid myself all the costs associated with my care, I have not regretted it. The care has been excellent. Thank you!"
"Fast and effective access to treatment"
"I felt like the most important patient in the building"
"They listened the customer, met all the requests and answered all the questions"
"The staff really, genuinely, care!"
"The doctor was thorough in his statements"
"I assumed it would be the best, and now I see that it's true!"
"The equipment was of top quality"
"There was no delays in getting an appointment. My symptoms were taken seriously"
"Good and friendly service, being able to contact via internet was excellent"
Read our patients' stories
Hannu Nurmio: Aiming for a normal everyday life
When rock musician Hannu "Tuomari" Nurmio, 73, learned that his PSA values were elevated, he decided to go for an...
Read more
“It feels wonderful to not have cancer anymore”
Pirjo, 75, has had breast cancer twice. She credits both her spouse Timo and the professionals at Docrates for the...
The story of a breast cancer patient: You have to focus on the good things, even if the world keeps spinning
It is December, and the first long year of the pandemic is nearing its end. A couple is sitting in...
Cancer diagnosis did not stop Mika Piltz: “I’m grateful that quality of life can be improved with the right treatment methods”
Getting diagnosed with prostate cancer turned the world of Mika Piltz, 54, upside down in 2021. His calendar was filled...
Why come to Docrates Cancer Center?
- Top cancer experts and effective treatments without delay.
- Individual care. You have your own care team - your doctor and your nurse.
- Front line cancer treatment. Latest medical technology combined with proven expertise in cancer care.
- Experience in treating international patients from over 60 countries. Multilingual personnel.
+358 10 773 2010
Contact us!
Mon-Thu 8:00-18:00, Fri 8:00-16:00
